Frequently Asked Questions

The following are general questions that apply to any class – see below for more specifics for each class type.

How much does it cost to attend a Look Good Feel Better class?

It is free. There is no cost to attend any class.

Do I need to be referred to be able to join a class?

No – just register yourself online click here or phone us on 0800 865 432.

How do I change or cancel my class?

Not a problem. Please call our helpline on 0800 865 432 or email us at info@lgfb.co.nz and we will be happy to help.

I haven’t lost my hair, can I still attend a class?

Yes. Our classes are for any person, at any stage. You do not have to have lost your hair. Our programmes are designed to help and support those with any cancer and we include everything from skin changes to hair loss.

Can I bring a friend or whānau member to the class?

Absolutely. We ask that if you are attending a women’s class that your friend or whānau member is female and for a men’s class is male. Supporters do not receive a complimentary confidence kit.

Can l come back?

Yes, if you wish to have a refresher you are welcome to return, you will need to bring your donated skincare and makeup confidence kit back to repeat classes.

You are also welcome to join our Live Online Classes. You can attend all Online classes AND a class in the community.

I have registered for a class but not received a confirmation email?

You should receive a confirmation email very shortly after registering on our website. If you cannot find in your in-box, please check your junk or spam folder. If you locate our email in a junk folder, then we recommend you add our email address to your contacts or safe senders list so you can receive future notifications direct into your inbox.
If you still cannot find your confirmation email, then please call our helpline on 0800 865 432 or email us at info@lgfb.co.nz.

How is Look Good Feel Better funded?

Look Good Feel Better is a registered charity and receives no government funding. Our partners and brands generously donate products, professional support, and help with fundraising. In addition, a large portion of our income comes from independent fundraising by individuals, companies, community groups and associations. A small portion of funding is received through trusts and grants within New Zealand.


In our resources section we have some answers on topics that are not related to our programmes but that you may find helpful.

Womens Classes

plus minus Who can attend a Feel Better class?

Free Feel Better Classes are free for any women in New Zealand diagnosed with any cancer, any stage, any time.

plus minus Can a makeup class really change how someone feels?

Finding out you have cancer can be daunting and life-changing. The added stress of the physical side effects of treatment can be hard to cope with. This can impact self-esteem and confidence at a time when a positive attitude is very important. The emphasis in all our classes is to relax and have fun. It’s a chance to do something practical, proactive and positive and to meet people in a similar situation. Many participants say that Look Good Feel Better helped them regain a sense of control and normality at a time when diagnosis and treatment make everything feel overwhelming.

See our participant stories

plus minus How long does the Feel Better Class take?

Feel Better Classes are 2 ½ hours. See the class schedule for exact timings for each location.

plus minus What will I learn by going to a class that I can’t learn at home?

Classes are step-by-step learning sessions led by trained cosmetic and beauty professionals. You’ll be able to get answers to any questions you have such as how to fill in or draw your eyebrows or how to camouflage particular types of pigmentation. You’ll receive a personalised makeup kit to use during the session. This is yours to keep and take home with you. You will also receive the support of others coping with cancer treatment, those about to go through it, and those that have been there. Put these factors together and you have lots of reasons to sign up for a class.

plus minus Do you recommend any particular cosmetic or skin care brands to use during cancer treatment?

We do not recommend products by brand, but we do believe that mild products are best. Before adopting any skin care regimen, be sure to have your physician’s OK.

plus minus I have never used make up, will I be expected to know what to do?

Do not worry, our qualified beauty volunteers will guide you through every step of the session and make sure you are comfortable.

View Classes for Women

Mens Classes

Teen Classes

Live Online Video Classes

plus minus Who can attend a Live Online Video Feel Better class?

Feel Better Classes are free for any women or men in New Zealand who have a cancer diagnosis for any type of cancer at any stage.

Even if you have already attended a local class, you are very welcome to join get refresher tips, or gain some new information at a more relevant time of your cancer treatment.

plus minus Do I have to be still undergoing treatment to join?

No, the Live Online Video classes cover a range of topics that may be relevant after your treatment, as well as during. We would love to see you at many of the classes, so you can continue to benefit from the advice Look Good Feel Better offers.

plus minus How long does the Online Feel Better Class take?

Each class is one hour, and will start promptly on time.

plus minus I have never used online video before, is it easy?

Yes it is! Once you have registered, you will receive via email instructions and a link on how to join the video class. It is simple – just a few easy steps. You can test and practice in advance.

plus minus What happens if I experience technical difficulties on the call?

The class facilitator should be able to help with most issues. It is recommended that you join a test Zoom meeting to familiarise yourself with the Zoom software and test your video, microphone and speakers, before joining the online class. You can join a test Zoom meeting by clicking on this link and following the instructions: https://zoom.us/test

plus minus I live in a rural area and don’t have fast reliable internet connection. Can I still access a class using live online video?

We are aware connectivity may be affected in certain areas, but Zoom meetings have been successfully run all over New Zealand. To improve the internet connection, we recommend that you locate yourself close to your wifi router, use a cable if you have one, and ensure you or any members of your household are not over using the internet at the same time (e.g. streaming videos).

plus minus I don’t have the Zoom software application downloaded on my computer or tablet?

This is not a problem. When you open the link in your confirmation email for the first time, the Zoom application software will download automatically. Just follow the simple instructions on screen. We suggest you do this in advance of the meeting.

plus minus Can I turn my camera off as I am not feeling my best?

It is nice for the facilitator and participants to see each other, to build a connection. However we understand you may prefer not to be seen and this is fine. You can turn off your video camera at the start of the class, or any time during the class. There is an icon at the bottom of your screen to do this, or you can ask the facilitator.

View Live Video Classes

How-to Videos

Browse our selection of How-To videos that share easy tips and techniques from the LGFB women’s programme. The videos cover skincare, makeup application and options for head coverings.

Watch How-to Videos

 

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